Privacy policy

Every customer before accessing our online store must firstly take into account our Privacy Policy.

Our online company collects the information about customers in order to provide them with the finest product selection and shopping experience. We hold that the policy section contain information that you need before place your order.

  • What kind of information do we collect from you?

    As we sell cigarettes online we need to pick out the personal information about our customers. The clients that want to place an order at www.cigarettesworld.com are requested to introduce their personal information. Information such as: their name, billing address, shipping address, telephone number, E-mail address, and product details to process their order and to notify them of their order status. The Non-Personally Identifiable Information (for example the customers name, title, company, address and phone number) that we select are confidential too.

  • How do we use the information we collect?

    The personal information that is send by customers at our online store is used only to send orders, to inform them of their order status and to send our company newsletter and promotional information. In one word we keep customer information on our database solely to ensure that their order is processed and they receive quality service. We guarantee that no information is shared with any third party. We take all measures to protect our database and our customer's confidentiality.

  • Access to information

    We can modify the customers' personal information or we can erase it in such cases when customer alone announces us via email about the modification that he/she want to introduce. Problem resolution Our online cigarettes store welcomes your questions and problems appeared during delivering or ordering process. Please send us an E-mail to our support center and we will seek a solution.

  • Data Storage and Security

    Our web-site was designed to support secure online purchasing through secure socket layer (SSL) technology. We use also such security precautions: security protocols, secure servers, firewalls, SSL encryption and other technologies and procedures.

  • We take the security of your information very seriously, thus we take every effort in order to protect the information of our customers in a responsible manner.

  • Your European privacy rights

    For European residents only. We collect and process personal information about you only where we have a legal basis for doing so under applicable data protection law, including under the GDPR. The legal bases will depend on the purpose we process your personal information for. This means we collect and use your personal information only where:

  • We need it to provide the services, including to operate the Site, provide customer support and personalized features and to protect the safety and security of the Site;
  • It satisfies a legitimate interest (which is not overridden by your rights and interests), such as for research and development, to market and promote the Site and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose;
  • We need to process your personal information to comply with a legal obligation
  • However even if you have consented to our use of your personal information for a specific purpose, you will have the right to change it and at any time later

    We may use your email address to send you newsletter or marketing emails. We will ask for your consent in line with the applicable law when you first provide your personal information. You can opt out by following the unsubscribe instructions included in these emails, or you can contact us using the Contact Us page on our Site.

    In certain circumstances, you have rights under the GDPR in relation to your personal information. These data privacy rights do not apply to our store where we process your personal information as a data processor on behalf of our clients. Where this is the case, any request to exercise your European data privacy rights should be directed to our client (i.e. the data controller)

  • Request access to your personal information. You may have the right to request access to any personal information we hold about you as well as related information, including the purposes for processing the personal information, recipients or categories of recipients with whom the personal information has been shared, where possible, period the personal information will be stored for, the source of the personal information, and the existence of any automated decision making.
  • Request correction of your personal information. You may have the right to obtain the rectification of any inaccurate personal information we hold about you without undue delay.
  • Request erasure of your personal information. You may have the right to request deleting your data.
  • Request restriction of processing your personal information. You may have the right to prevent or restrict processing of your personal information.
  • Request transfer of your personal information. You may have the right to request transferring of your personal information directly to a third party where it is technically feasible.