FAQ

Frequently Asked Questions:

Select the question you are interested in bellow:

  1. How can I make an order?
  2. What are my Payment options?
  3. Can I make an order by telephone?
  4. Can I make an order by fax?
  5. Is there a maximum order?
  6. How can I find out my order status?
  7. What are shipping time?
  8. Are the cigarettes sold at cigarettesworld.com first choice quality?
  9. Do you sell cigarette brands other than those on your website?
  10. Where do you ship your products?
  11. Does Us-cigs.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
  12. Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
  13. How could I contact your online cig store?
How can I make an order?
Go to the Home page of our site for to find all the available cigarette brands. Choose a smoking product and then click on the taste of your choice. And it will be automatically added to your shopping cart. In case you want to order more than one brand or another kind of cigarettes you have just to select another cigarette brand from the "Choose Brand" column and repeat the procedures. After you chose your favorite cig brand you have to click on button "Confirm Order". Then you will click on "Next" button for to review and check your order once again. If everything is correct, press on "Go to secured checkout". After this you will be asked to introduce your shipping information in order to receive a confirmation about the order status via e-mail. If no e-mail is received within 1 hour, please get in touch with our Support Team at support@cigarettesworld.com.
What are my Payment options?
We accept the payment via Bitcoins or money transfers via express payment services like Western Union or MoneyGram
Do you have autodelivery option?
No, we don't!
Can I make an order by telephone?
Unfortunately no, you can only make it online.
Can I make an order by fax?
Unfortunately no. This method of order will be available later.
Is there a maximum order?
The quantity of cigarettes that can be purchased at www.cigarettesworld.com is left to the clients choice, who must be informed about the laws that are in force at the moment in their country. BTW, for first time customers the maximum order is set at 10 cartons.
How can I find out my order status?
Don't worry about your order status, because you will be automatically notified via email when your order will be approved and shipped. BTW: note that we do not transport orders within 24 hours in order to give you the chance to modify or correct your postal address or the order items. After you finished your order modifications you have immediately send us an e-mail with your changes.
What are shipping time?
The ordinary shipping time is from 16 till 30 working days from date of Shipment of the goods. But delivery time depends also on your country and city you live in.
Are the cigarettes sold at cigarettesworld.com first choice quality?
All cigarettes sold at cigarettesworld.com are first choice cigs, which are manufactured under the strictest regulations, by all of the original manufacturers, within the EU, USA and Eastern Europe.
Do you sell cigarette brands other than those on your website?
No, the cigarettes listed on our Home page are the only cigs we currently sell. Even though we do not currently have new cig brands, we may have it sometime in the future. Because sometimes we receive new cigarettes to sell, so therefore it is best for you to check our website for the new brands that you are looking for.
Where do you ship your products?
The smoking products which you can find on cigarettesworld.com Home page can be shipped all over the USA and Europe except Italy, Austria, Holland and England.
Does Us-cigs.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number and point of delivery or forwarding address are only used for shipping.
Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
Cigarettesworld.com offers a 100% money back guarantee covering the price of the cigarettes if, for any reason, the purchase is not considered satisfactory.
How could I contact your online cig store?
A If you want to discuss about brands of cigarettes, shipping details, ordering your discount cigarettes etc please send an email to support@cigarettesworld.com.